The 7 ITIL Guiding Principles

The guiding principles are universal and enduring. They provide guidance, encourage decision making and promote continual improvements at all levels. Following ITIL’s guiding principles, you will create bigger value for all stakeholders involved in your organization.

We created a clear overview of these 7 guiding principles in an infographic. Print it out and hang it somewhere where you can see it. That way you are sure to apply all principles!