International	en
Belgium	en fr nl
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Italy	it
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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

ITIL 4 Specialist: Drive Stakeholder Value Certification

The ITIL® 4 Drive Stakeholder Value (DSV) provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.

ITIL DSV focuses on the conversion of demand into value via IT-enabled services and on the customer journey. It provides candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

This is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.

Objectives

Following the completion of the ITIL 4 DSV training participants should be able to:

Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realize and validate service value
Pass the ITIL 4 Drive Stakeholder Value exam

Target audience

Individuals continuing their journey in Service Management
ITSM Managers and aspiring ITSM Managers
ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
Existing ITIL qualification holders wishing to develop their knowledge.

ITIL Drive Stakeholder Value Exam

90 Minutes (113 minutes for non-native speakers)
40 questions
Multiple Choice
70% pass mark
Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The ITIL 4 Foundation certification is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

Prerequisites

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course. A good knowledge of English is mandatory.

The candidate must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

Documentation

The following course material is included for this training:

Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

ITIL 4 Drive Stakeholder Value Material

This material contains case the official digital manual, a case study, exercises and solutions, ITIL Glossary, DSV test-exams and hints & tips for the DSV Examination.

Why QRP

We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
Take advantage of our 20 years’ experience delivering ITIL training across the world.
We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
We ensure you maximize the full potential that Best Practices offer. Our experts will give you all the tips for an easy application of the ITIL framework within your organisation.

Virtual

Virtual

Duration

4 half days

Languages

English, French

Amount

€ 1605+ VAT

Included

ITIL 4 Drive Stakeholder Value Exam
Take2: Free Exam Resit
Live Expert Guidance
Pre-Course Study Guide
Official Digital Manual
Digital Course Material
Practice Tests
Simulated Mock Exams

Upcoming courses

date_short	location	confirmed
20-21-22-23 January 2025	Virtual
20-21-22-23 January 2025	Virtual

Choose a date

Looking to train your complete team? Organize a Corporate Course!

ITIL 4 DSV Courses

location	language	date_long	price_long	confirmed_available	book
Virtual	English	20-21-22-23 January 2025	€ 1605+ VAT	Seats Available	Book now
Virtual	French	20-21-22-23 January 2025	€ 1605+ VAT	Seats Available	Book now
Virtual	English	5-6-7-8 May 2025	€ 1605+ VAT	Seats Available	Book now
Virtual	French	5-6-7-8 May 2025	€ 1605+ VAT	Seats Available	Book now

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