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QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
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QRP International FlagNetherlandsnl
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Home/ITIL

ITIL

9 Reasons Why You Should Adopt ITIL Problem Management

Problem management is the practice of identifying and managing the causes of incidents in an IT service. Its purpose is to reduce the likelihood and impact of incidents. It is a core component of ITSM Frameworks. Read our blog and learn more!
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Date: 18/06/2024| Category: Best Practices Glossary| Tags:

What is the difference between Projects, Services and Processes

In today's complex and dynamic business landscape, attention is often focused on two key terms: "services" and "projects." Although these concepts are in frequent use, there is a clear tendency for them to be misunderstood or used interchangeably, which leads to confusion.
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Date: 16/01/2024| Category: FAQ| Tags: ,

A Night with Sinterklaas: Unwrapping ITIL’s Guiding Principles

How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.
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Date: 05/12/2023| Category: IT Governance & Service Management| Tags:

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