The SMO seeks to improve service management by adapting to best practices, learned experiences and resources to its service management ecosystem. Find out why you should consider installing one!
The Continual Improvement Model in ITIL 4 is a key part of the Service Value Chain. What is it, how do you use it and how do you integrate it with the 7 ITIL 4 guiding principles? We covered it all in this blogpost.
We often hear the question "ITIL or DevOps"? But is that the right question to ask? In this post, the expert and trainer Xavier Heusdens tells us about his experience and explains why he thinks the question is wrong …
Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.
With the fourth edition of the ITIL framework, Service Design has become one of the main practices. In this article we discuss all the fundamental aspects of Service Design.
The PRINCE2® and ITIL® 4 Foundation exams are very important, often considered a must have rather than just a nice to have and essential in many organisations. In this article you will find some tips to help you prepare for these two exams.
We interviewed Raffaele Albertini, who has been an IT professional for over 20 years. In this interview we asked him how it is possible to integrate customer requests and needs with the operation of a team using the ITIL framework.
Co-creation in ITIL 4 means opening the dialogue in developing products and services and recognizing value from the customer’s perspective. Why and how? Find out by reading this blogpost.