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Home/ITIL

ITIL

Alone we go fast, together we go further: Interview with Pierre-Yves Dyon and Coralie Therssen

In this interview Pierre-Yves Dyon and Coralie Therssen share insights on successful teamwork in IT service management projects, offering tips about communication, collaboration, and adopting new tools.
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Date: 11/02/2025| Category: Tips and interviews| Tags:

Engaging the Brightest Minds of IT Management: Interview with Roman Zhuravlev

In this interview, Roman Zhuravlev shared his journey as the Development Manager and Senior Architect at PeopleCert. He shares key lessons, important insights and his view on the future of ITIL.
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Date: 11/02/2025| Category: Tips and interviews| Tags:

How to Improve Your ITIL Implementation: Interview with Maurisio Ciraolo

How can you improve the implementation of ITIL in your organisation? We interviewed Maurizio Ciraolo, Horsa PLAN Division Manager, to find out the most common mistakes in implementing the framework and the steps needed for a successful implementation.
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Date: 04/02/2025| Category: Tips and interviews| Tags:

9 Reasons Why You Should Adopt ITIL Problem Management

Problem management is the practice of identifying and managing the causes of incidents in an IT service. Its purpose is to reduce the likelihood and impact of incidents. It is a core component of ITSM Frameworks. Read our blog and learn more!
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Date: 18/06/2024| Category: Best Practices Glossary| Tags:

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