The ITIL 7 guiding principles are the most practical parts of ITIL. If this is incorporated in your organization, it will create bigger value for all stakeholders. Curious? Read on!
IT services are vital throughout the ITSM (IT service management) organisation and are present in almost every process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4. Find out more.
The ITIL DPI module focuses on how to plan and improve the six main activities of the Service Value Chain and Value Stream. This blogpost explains how and why.
The ITIL Direct, Plan and Improve module gives us insights in control and metrics in ITIL4. These concepts are essential in establishing an effective decision-making structure. Read our blog to learn more!
What happens if you bring a group of ITIL users together? Lots of great discussion and interesting opinions that are shared! Read here the summary of QRP's first ever ITIL Trial & Error; online user event. Main focus: ITIL v3 versus ITIL 4!
What is the Enterprise Architecture and why is it so important? Several times organizations are focused in building and operating the system, without designing the organization as a whole and having a holistic vision. This is a great mistake. Why? Read the blog post and get the answer!
Are ITIL and Agile IT methodologies as DevOps incompatible or could they be a good match for the efficient IT and Service Management? If you still believe that ITIL 4 fall under the umbrella of old-fashioned waterfall mehodologies, this blog post is just for you!