The goal of the ITIL Change Enablement practice is to optimise the amount of successful IT changes by ensuring adequate risk assessment, approving the progress of changes and managing their planning.
Service Level Management is an ITIL practice that aims to establish clear business-based objectives for service performance so that service delivery can be properly evaluated, monitored and managed.
Service Request Management is an ITIL practice that aims to support the agreed quality of a service by managing all the
pre-defined and user-initiated requests, in an effective and user-friendly manner.
The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.
ITIL is the most recognized and widely used approach to IT service management in the world, with over one million certified professionals. But what is ITIL? Find out more.
In an era of increasingly pervasive digitalisation and an exponential increase in cyber threats, the role of the information security manager assumes crucial importance. The CISM certification provides training focused on the strategic management of information security, which is fundamental for the protection of sensitive and confidential data in all types of organisations.
The CISA certification (Certified Information Systems Auditor), issued by ISACA, is essential in the world of IT audits. In a time where digitalisation is present in every business aspect, data protection and security are key. The CISA certification assures that professionals are equipped with the right skills to overcome these challenges.
How does Sinterklaas put up with the pressure of his services and how does he make sure he delivers on time every year? We applied the 7 ITIL guiding principles to his user case and show how he can benefit from Best Practices.
Why is DevOps still so important in 2023? How do you stay up to date with ongoing DevOps developments and what are the 5 Best DevOps books to read? Continue reading to find out.