ITIL Practice Manager

Courses

The practice modules provide shorter and more flexible training with the opportunity to bundle, mix and match modules.

To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.

Monitor, Support & Fulfil

The first set of 5 individual ITIL practices and Monitor, Support & Fulfil, the combined course covering all 5 practices, consist of:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management

Plan, Implement & Control

The second set of 5 individual ITIL practices and Plan, Implement & Control, the combined course covering all 5 practices, consist of:

• Change Enablement
• Release Management
• Service Configuration Management
• Deployment Management
• IT Asset Management

Collaborate, Assure & Improve

The third set of 5 individual ITIL practices and Collaborate, Assure & Improve, the combined course covering all 5 practices, consist of:

• Continual Improvement
• Service Level Management
• Relationship Management
• Information Security Management
• Supplier Management

ITIL Combined Practice Modules

• Short and flexible training
• Apply what you’ve learned in real-life work scenarios
• Prove and validate your skills in specific practice areas
• Establish a good cross-practice collaboration and effective service value streams

Below you will find all individual practices descriptions. Fill out the form at the end of the page to ask for more info.

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The individual practice courses

Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area.

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.

The ITIL 4 Practitioner: Change Enablement practice module is for professionals who want to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.

The ITIL 4 Practitioner: Release Management practice module is for professionals who want to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers.

The ITIL 4 Practitioner: Service Configuration Management practice module is for professionals who want to ensure that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.

The ITIL 4 Practitioner: Deployment Management practice module is for professionals who want to learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.

The ITIL 4 Practitioner: IT Asset Management practice module is for professionals who want to learn how to plan and manage the full lifecycle of all IT assets, to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements.

The ITIL 4 Practitioner: Continual Improvement practice module is for professionals who want to learn how to adapt to the evolving business landscape by continuously improving products, services, and practices.

The ITIL 4 Practitioner: Service Level Management practice module is for professionals who want to focus on clear objectives for service utility, warranty, and the overall service experience.

The ITIL 4 Practitioner: Relationship Management practice module is for professionals who want to learn to foster robust tactical and strategic connections between their organisation and its stakeholders.

The ITIL 4 Practitioner: Information Security Management practice module is for professionals who want to gain insights into the best practices for safeguarding critical information to ensure seamless business operations.

The ITIL 4 Practitioner: Supplier Management practice module is for professionals who want to facilitate the delivery of quality products and services by learning to manage your organisation’s suppliers.